A Stakeholder Management Ecosystem That Works
Established a structured stakeholder management ecosystem—maps, engagement plans, decision matrices, and escalation paths—to support SDC’s urban regeneration agenda.
The Challenge
SDC faced fragmented coordination across municipalities, agencies, utilities, investors, and community groups—delaying projects and diluting accountability.
Our Approach
- Built a multi‑layer stakeholder map (influence × impact × authority).
- Designed engagement plans aligned to SDC’s decision calendar.
- Created decision matrices, escalation paths, and communication protocols.
- Established governance forums for alignment and conflict resolution.
Results & Impact
- 145 stakeholders mapped with clear priorities.
- 10 engagement plans executed for key projects.
- Decision acceleration through 3 governance forums.
- Reduced rework via structured escalation mechanisms.
Key Results
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